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The Necessity of Another DNS Change

At the beginning of this year, you may have noticed an interruption to your DIS | Faithwebsites services. At the time of writing this email, we've had great stability for the past month. However, we want to be transparent with you about the nature of the issues and our longterm solution to provide you with the best service.

In 2015, we made a switch in our hosting and network provider in the hopes of providing you with even better service . Sadly, our hosting provider has had severely disappointed us in the level of service they've been able to provide.  This includes  an unexpected reboot of part of their storage infrastructure that caused hours of downtime on February 20, 2016, scheduled server maintenance on their end that took our sites down for a number of hours on March 22, 2016, and their misconfiguration of our server health-checks that amplified the problem.

We know that this is not the service you expect from DIS and we profoundly apologize.We have securities and fixes in place, and our team is working alongside our hosting provider resolve other server issues on their end.   However, we want to be able to provide you with the service you expect from us going forward. 

We are continually working to improve our products and services, and sometimes those improvements can be found “behind the scenes.” Our big project for the end of 2016 and early in 2017 is to move our hosting and networking operations to a new provider.

One of the advantages that our parent company, RenWeb, provides is access to an excellent hosting and networking operations provider with a team dedicated to server upkeep and maintanence.  We will be moving our hosting and networking operations to their provider.  Although we will be utilizing the same provideras Renweb, our servers will be separate from the RenWeb servers.

While this doesn’t bring about any immediate enhancements or updated application versions, it will bring about a greater stability, even lower risk of down-time, and a better platform with which to ensure that your data is secure. All of that means that we can get back to what we love doing - developing tools that help ministries and schools just like yours.

The first step for this project  is to point our customer domains to the new provider's CDN (Content Delivery Network).  The CDN provides us with an extra level of security against DDoS attacks because it is more difficult for attackers to pin point the server locations.  After our customer domains have been pointed to the CDN, we will be building and moving over to the new servers later this year.  Pointing our customer domains to the new provider's CDN prior to the actual server move will provide us flexibility with when we can move to the new provider in the event that our current hosting provider has prolonged issues again. 

Ready to change your DNS? Please review this article →

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Comments

  • Avatar
    Caroline Leenstra

    The last time you changed the dns for us. Are you able to do that again? If so, what do you need from me?

  • Avatar
    Molly Parker

    Hi, Caroline! I'm going to start a new ticket so that we can discuss taking care of this.

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