June 21, 2014
We are currently going through some server and network related maintenance for our CMS Websites (Faithwebsites), Auction Trak and Donor Trak applications. This maintenance has been causing intermittent and very short term outages, which we anticipate may occur over the next 48 hours. We apologize for this inconvenience and are working diligently to avoid any outages if at all possible.
If you have questions or concerns, please email firstname.lastname@example.org or start a new ticket from your support center.
UPDATE, June 23:
As the comments below indicate, we were stable on Monday and then had our scheduled maintenance starting at 8:00 pm CT. All services were fully restored already by 8:40 pm Central Time. Please see below for further details.
UPDATE, June 25:
We are still experiencing intermittent problems for our Site Manager (websites), Auction Trak and Donor Trak customers. We now know that this is in large part due to a Denial of Service (DoS) attack on our server. Our security has not been breached, but in protecting your websites and data, our server is simply "tiring" and shutting down at intervals. We are battling the attack and shutting down access as soon as we can safely determine the malicious traffic, but it is not an easy feat.
What we have done is secure all your sites and content, and we have measures in place to ensure that the outage - if it does happen - is very short in duration. So short, we hope that it goes without notice. Of course, at times, some of you are catching the system down.
We will continue to update this thread as more information is available. Know that we are doing everything we can to fully and quickly resolve this situation.